Winter coat

1. General Return Conditions • Returns are only accepted in cases of manufacturing defects or a mistake by the store (wrong item sent). • Size, color, fit, or other subjective reasons are not valid grounds for a return. • Returned items must be in perfect condition: • No signs of wear, dirt, damage, or foreign odors. • All tags must be attached, and the item must be in its original packaging. 2. How to Request a Return? 1. The customer must submit an official return request within 3 days of receiving the item by contacting customer support (provide email). 2. The request must include: • Order number • Detailed description of the defect • Clear photos (at least 1MB in size) showing the issue 3. Requests are reviewed within 5-7 business days. 3. Who Pays for Return Shipping? • If the mistake is on our end, we will cover the shipping costs. • In all other cases, the customer is responsible for all return costs (shipping, packaging, etc.). 4. Refund Policy • No cash refunds. • If a defect is confirmed, the customer will receive a replacement item or a store credit for future purchases. • Refunds are only issued if the item is out of stock and cannot be replaced. • Payment processing fees are non-refundable. 

1. Delivery Terms • We ship to (list countries/regions). • Available shipping options: • Standard Shipping – (state estimated time, e.g., 7-14 business days) • Express Shipping – (state estimated time, e.g., 3-7 business days) • Courier Delivery – (if applicable) 2.Shipping Costs • Shipping costs are calculated automatically at checkout. • Free shipping is available only for orders over (state amount). • International orders may be subject to additional taxes and customs duties, which are the customer’s responsibility. 3. Order Tracking • Once the order is shipped, the customer will receive a tracking number via email. • We are not responsible for delays caused by shipping carriers, postal services, or customs. 4. Refusal to Receive the Package • If the customer fails to pick up the package on time, reshipping costs will apply. • If the package is returned due to an incorrect address provided by the customer, the customer must pay for reshipping. ⸻ 3. Additional Terms • The store reserves the right to refuse a return if the conditions are not met. • By placing an order, the customer agrees to these terms and conditions. • The store is not responsible for slight color variations due to screen settings. ⸻ This policy ensures maximum protection for the store, minimizes logistics costs, and gives you full control over the return and shipping process.